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Elements and Performance Criteria

  1. Carry out pre-operational checks on the tow truck
  2. Drive a tow truck carrying or towing a vehicle or other load
  3. Operate ancillary equipment on the tow truck
  4. Complete documentation

Required Skills

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant towing permit and licence requirements of the stateterritory road traffic authority concerned

Relevant road rules and related regulations of the stateterritory road traffic authority concerned

Relevant OHampS and environmental procedures and regulations

Tow truck controls instruments and indicators and their use

Tow truck handling procedures both with and without a tow or load

Driving hazards and related defensive driving techniques

Workplace driving and operational instructions

Procedures to be followed in the event of an emergency when operating a tow truck including the use of portable fire extinguishers

Engine power management and safe driving strategies

Efficient driving techniques

Preoperational checks carried out on a tow truck and its towing equipment and related action that should be taken

Differences between transmission types on various types of tow trucks and the implications for driving techniques

Map reading and road navigation techniques relevant for the area of tow truck operations

Factors which may cause traffic delays and diversions and related action that can be taken by a driver

Principles of stress management when driving a tow truck

Factors which increase fatiguerelated accidents

Causes and effects of fatigue on drivers

Strategies and techniques to manage onroad fatigue

Lifestyles which promote the effective longterm management of fatigue

Records and documentation requirements for tow truck operations and procedures for their completion

Required skills

Communicate effectively with others when carrying out tow truck operations

Read and comprehend simple statements in English

Read and interpret instructions procedures regulations signs charts maps and labels relevant to tow truck operations and apply them to towing activities

Complete documentation required when carrying out tow truck operations

Work safely and collaboratively with others when carrying out tow truck operations

Modify activities and take appropriate initiatives depending on differing towing contexts risk situations and environments

Recognise symptoms of fatigue that may occur during tow truck operations and take appropriate action

Recognise problems that may occur in the course of tow truck operations and take appropriate action

Apply precautions and required action to minimise control or eliminate hazards that may exist when carrying out tow truck operations

Adapt to changes in equipment and standard operating procedures required for tow truck operations

Plan own work including predicting consequences and identifying improvements

Participate in identifying and meeting own learning needs

Provide information on towing services and their features

Correctly use required personal protective equipment required for tow truck operations including the operation of portable fire extinguishers

Identify select and use equipment processes and procedures relevant to required tow truck operations

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted:

in a range of towing situations

by day or night

in a range of weather conditions

Required towing vehicle may include:

tilt tray tow truck with winch (5 tonne, 7.5 tonne and 10 tonne capacity)

tow truck with crane and cradle

towing vehicle with a detachable self loading table top

articulated drop-deck low loader

trailer

Customers may be:

vehicle owners

operators of expressways, freeways, tollways or tunnels

police and other emergency services personnel

local government authorities

car park operators

road traffic authorities

owners and operators of equipment elevating work platforms, forklifts, small load shifting equipment, etc.

Towing situations may include:

vehicle accidents

vehicle breakdowns

expressway breakdowns and accidents

tunnel breakdowns and accidents

stolen cars

vehicles illegally parked on clearways

vehicles illegally parked in car parks

abandoned vehicles

carriage of equipment such as elevating work platforms, forklifts, small load shifting equipment, etc.

Purpose of equipment checking and inspection is to ensure:

it is free from damage and faults that may prejudice safety or limit operational capability

any identified faults or problems are rectified and/or reported as per company procedures prior to towing operations

Minor routine repairs may include:

replacement of blown globes in vehicle lights

replacement of broken fan belt

replacement of blown fuse

replacement of door mirrors

repairs to rear tail-light lens

changing of tyres

repair of tyre punctures

replacement of broken coolant hose

repair or replacement of faulty towing equipment

Driving hazards may include (examples only):

wet and iced roads

oil on road

animals and objects on road

fire in tow truck

leaking fuel

faulty brakes

parked vehicles on the road

faulty steering mechanism on tow truck

pedestrians crossing the road

flooded sections of road

windy sections of road

foggy conditions

Factors that can cause traffic delays and diversions may include (examples only):

traffic accidents

flooded sections of road

road damage

bridge/tunnel damage

road works

building construction

emergency situations such as bushfires, building fires, etc.

road closures for special events such as marches, parades, etc.

holiday traffic

road closures for utility works such as electricity, water, sewerage, telecommunications, gas, etc.

Potential hazards that may occur in various towing situations may include:

vehicular traffic at the scene

live electrical wires

contaminated blood at scene

weather conditions

oil on vehicle trays (slippery surfaces)

unsafe or damaged equipment

unsafe procedures in the use of towing equipment

fire at the scene

spilt or leaking fuel or dangerous or hazardous goods or substances

unsafe manual lifting procedures

sharps that may be contaminated with transmittable diseases

Hazard control strategies may include:

reporting the problem and carrying out repairs (depending on the level and extent of work required), or isolating and tagging the faulty equipment and advising appropriate personnel of the fault and need for repair or replacement

Depending on the organisation concerned workplace procedures may be called:

use of flashing lights on vehicles

deployment of safety equipment such as warning signs or witch's hats

strategic positioning of towing vehicle

use of appropriate personal protective equipment and clothing

use of safe procedures in the use of towing equipment

checking equipment and isolating, rectifying or reporting any defective equipment

following correct safety procedures in the event of live fallen electrical wires at an accident scene

following correct procedures in the event of spilt or leaking fuel or dangerous or hazardous goods or substances as per the Australian Dangerous Goods Code

using correct portable firefighting equipment to control a fire at the scene

use of personal protective equipment

use of reflective raincoats and vests

correct manual lifting strategies

cleaning of vehicles (including removal of oil from vehicle trays)

Depending on the organisation concerned, operating procedures may be called:

standard operating procedures

company procedures

enterprise procedures

organisational procedures

established procedures

Personal protective equipment may include:

gloves

safety headwear and footwear

safety glasses

two-way radios

high visibility clothing (raincoats and vests)

portable fire extinguishers

Communication at towing sites and in the work area may include:

mobile phone

fax

email

internet

RF communications

oral, aural or signed communications

Information and documents may include:

state/territory tow truck driver licence certification requirements

state/territory road rules

workplace driving instructions and procedures for drivers of tow trucks

tow truck manufacturers instructions, specifications and recommended operating procedures, including preoperational checks of the tow truck and its equipment

standard procedures and policies for the operating a tow truck

manufacturers specifications for towing vehicle, equipment and tools

workplace and client instructions

relevant OH&S requirements and policies

relevant Australian standards and certification requirements

material safety data sheets where applicable

quality assurance standards

emergency procedures

Applicable legislation, regulations and codes may include:

relevant state/territory roads and traffic authority driving regulations and licence/permit requirements pertaining to the tow truck operations

relevant state/territory load restraint regulations

relevant state/territory OH&S legislation

relevant state/territory fatigue management regulations

relevant state/territory environmental protection legislation